Faq

Popular Questions

• 1What is Holiday Express, Inc.?

  Holiday Express, Inc. is a premier travel agency based in Fort Worth, TX that specializes in group-focused travel experiences, offering customized itineraries for various group sizes and types, including educational tours, corporate retreats, and family reunions.  Our subsidiary, Student Travel America, LLC, handles all student focused travel.

• 2What types of group travel does Holiday Express, Inc. offer?

  We offer a wide range of group travel options, including educational trips, corporate travel, family gatherings, church retreats, and more. Our team works closely with you to tailor the experience to your group’s needs.

• 3How does Holiday Express, Inc. customize group travel experiences?

  We start by understanding your group’s specific interests, goals, and budget. Then, our travel experts create a personalized itinerary that includes accommodations, transportation, meals, and activities, ensuring a seamless and memorable trip.

• 4Can Holiday Express, Inc. help with international travel?

  Absolutely! Holiday Express, Inc. has extensive experience in planning both domestic and international group travel. We handle all logistics, flights, and accommodations, so your group can focus on enjoying the experience.

• 5How do I request a quote for a group trip with Holiday Express, Inc.?

  You can request a quote by contacting us directly via the Contact Us link, by phone, or by email. Our team will gather some basic information about your trip and provide a detailed quote that outlines the costs and options available.

• 6What is the booking process with Holiday Express, Inc.?

  After you’ve reviewed and approved your customized itinerary, we’ll move forward with booking your accommodations, transportation, and activities. We’ll keep you informed every step of the way to ensure everything is aligned with your expectations.

• 7Does Holiday Express, Inc. offer travel insurance?

  Yes, we are proud to partner with TravelSafe Insurance to provide customers additional peace of mind knowing their trip is protected. TravelSafe offers a range of comprehensive travel insurance plans designed to cover unexpected events that could disrupt your trip. These include coverage for trip cancellation, trip interruption, medical emergencies, lost or delayed baggage, and more. Whether you’re traveling domestically or internationally, TravelSafe has options to suit your needs.

  Some key benefits of TravelSafe Insurance include:

  • Trip Cancellation Coverage:Reimbursement for non-refundable trip costs if you need to cancel for a covered reason.
  • Medical Expense Coverage:Protection against unexpected medical expenses while traveling, including emergency medical evacuation.
  • Baggage Coverage:Compensation for lost, stolen, or damaged baggage and personal items.
  • Travel Delay Coverage:Reimbursement for additional expenses incurred due to covered travel delays.
  • 24/7 Assistance Services:Access to round-the-clock assistance for emergencies, including travel and medical assistance.

  To learn more and choose the best plan for your trip, click the TravelSafe logo below or visit TravelSafe Insurance.

  

• 8What is Holiday Express, Inc.'s cancellation policy?

  At Holiday Express, Inc., we recognize that plans can change unexpectedly. Our cancellation policy is designed to offer flexibility while also adhering to the policies of our travel partners (airlines, hotels, tour operators, etc.). Here’s what you can expect:

  • Cancellation Deadlines:The deadline for canceling your booking without penalty varies depending on the type of travel and the specific terms of the service providers involved. We recommend contacting us as soon as possible if you need to cancel your trip.
  • Refund Eligibility:Refunds are typically available for cancellations made within a specific time frame before the departure date. The exact window for refunds depends on the terms and conditions of the airlines, hotels, and other service providers involved in your trip.
  • Cancellation Fees:If you cancel after the deadline, you may be subject to cancellation fees, which will be outlined in your booking agreement. These fees may vary based on the proximity to your departure date and the policies of the travel providers.
  • Non-Refundable Deposits and Bookings:Some bookings, particularly those that are part of special promotions or discounted rates, may require a non-refundable deposit or may be non-refundable in full. This will be clearly communicated during the booking process.
  • Travel Insurance:We strongly recommend purchasing travel insurance through our trusted partner, TravelSafe Insurance, to protect your investment. TravelSafe offers Trip Cancellation coverage, which can reimburse you for non-refundable trip costs if you need to cancel for a covered reason.
  • Processing Refunds:If you qualify for a refund, our team will process it as quickly as possible. Please note that it may take some time for the refund to appear on your original payment method, depending on the policies of the service providers involved.
  • How to Cancel:To cancel your booking, please contact our customer service team directly. We will guide you through the process and help minimize any potential costs.

• 9What payment methods does Holiday Express, Inc. accept?

  We accept a variety of payment methods, including major credit cards, bank transfers*, and checks. Payment plans may also be available depending on the nature of your trip. *Groups only.

• 10What if our group needs to make changes to the itinerary?

  We understand that plans can change. Whenever possible, Holiday Express, Inc. offers flexible options for adjusting your itinerary. Please contact us as soon as possible, and we’ll do our best to accommodate your needs.

• 11How does Holiday Express, Inc. handle emergencies during travel?

  Your safety is our top priority. Holiday Express, Inc. provides 24/7 support during your trip to assist with any emergencies or unexpected issues. Our team is always on standby to help resolve any problems that may arise.

• 12What makes Holiday Express, Inc. different from other travel agencies?

  Founded in 1975, we have five decades of experience and our commitment to personalized service, attention to detail, and extensive experience in group travel is stronger than ever. We strive to create unforgettable travel experiences tailored specifically to your group’s needs.

• 13Can Holiday Express, Inc. assist with special requests or accommodations?

  Yes, we are happy to accommodate special requests, including dietary needs, accessibility requirements, and unique activities. Please let us know in advance, and we’ll ensure your needs are met.